Terms Of Service + Authenticity + Refund Policy

AUTHENTICITY:

At The Luxury Bag Co, we authenticate all of our items. we do this by checking details such as stitching, serial numbers, zips and the overall shape/craftsmanship. all items are authenticated to the best of our knowledge, but by shopping with us you acknowledge there can be human error. if you believe your item is in-authentic, please contact us as soon as possible and you will be entitled to a free return and refund as well as a discount for your next order. 

REFUND POLICY: Due To the nature of a digital product, No refunds will be available for purchases of access to the supplier. once you are inside the supplier broadcast, returns/refunds will only be available if the product is significantly misrepresented. Alternatively, if you place an order off the supplier once you are in the broadcast, And wish to cancel it, this can be done but you will be charged a processing fee of 5% of the total order cost - Please note that cancellations are only possible before the item has been dispatched.

TERMS AND CONDITIONS:

By using our website and/or making a purchase, you agree to the following terms and conditions:

1. Products
All items listed are authentic to the best of our knowledge. Each product description contains detailed condition notes. understand most of our products are used, meaning there may be signs of wear, Please review all photos and descriptions To Ensure You Are Happy before purchase. 

2. Returns & Refunds
All sales are final unless the item is not as described. If you believe your item is significantly misrepresented, or inauthentic please contact us as soon as possible.  you must clarify how the items is damaged and not just consistent with used items.

In the event of a return, We aim to process your refund as fast as possible, typically within 24 hours of us receiving the item back.

3. Payment
We accept all major payment methods, To pay via a method unavailable online, Please contact us on WhatsApp and we will make this possible for you.

4. Shipping

You will receive your digital product via email instantly, once inside the private WhatsApp group, Orders are processed within 1–3 business days And Sent Via Royal Mail Express Delivery. Typically You Will Receive your order within 24-48 hours of purchasing. Please understand we are not responsible for delays with the courier. These are estimated delivery times and are not guaranteed.

The customer is responsible for providing the correct address information, and we can not be held accountable for the buyers mistake. we will send all items to the exact address you provide.

5. Authenticity Guarantee
We only work with verified suppliers and personally authenticate each item in house to ensure authenticity. If an item is proven counterfeit, or you suspect it to be we will offer a full Return/Refund/Replacement.

6. Measurements

These are taken to the best of our ability, please understand that they are approximate, and may be slightly wrong.

7. Affiliation disclaimer

The Luxury Bag Co Is not affiliated with any of the brands shown/sold. we do not claim to be an authorised retailer, we are simply a reseller of authentic designer items.

8. Cancellations

We reserve the right to cancel anyones order, if we suspect a risk of fraud/miss-use or if there has been a stock or tracking error.

9. Liability limitation

At The Luxury Bag Co, we are not liable for indirect/consequential losses, issues caused by miss-use of the product or minor variations in the products condition/colour/appearance.

10. Governing Law

These terms are governed by UK law and any disputes are subject to jurisdiction from UK courts.

Thank you For agreeing, we aim to provide fast and helpful customer service should you ever have a problem/question. 

Happy Shopping, From The Luxury Bag Co.